Refund Policy
Effective Date: February 16, 2026
A2Z Outdoor Co. provides professional installation, automation, and repair services. Because our work involves scheduling, labor allocation, and material procurement, refund policies vary based on the stage of the project.
Deposits
Deposits secure scheduling and may cover material ordering, fabrication, or project preparation.
• Deposits are refundable only if no materials have been ordered and the project has not been scheduled.
• Once materials are ordered, fabrication has begun, or the project is placed on the schedule, deposits are non-refundable.
Progress Payments & Draws
Payments made for completed phases of work are non-refundable once the work has been performed.
Completed Work
No refunds will be issued for services that have been fully performed and accepted.
If a workmanship issue arises, it will be addressed in accordance with the written warranty provided in the service contract.
Service Calls
Diagnostic fees and service call payments are non-refundable once the technician has been dispatched or service has been performed.
Cancellations
Cancellations must be submitted in writing.
If a project is canceled after materials have been ordered or scheduling has occurred, the Client is responsible for costs incurred up to the cancellation date.
Manufacturer Warranties
Refunds are not issued for manufacturer defects. Product-related issues are handled through the applicable manufacturer’s warranty process.
Questions
For refund inquiries, please contact:
A2Z Outdoor Co.
(904) 228-0412